MVT Frequently Asked Questions


Internet FAQ's

  1. How do I stop pornography? (Premium Service)
  2. How do I change the parental controls on my modem?
  3. Checking your Comtrend Modem Wireless Settings
  4. How can I troubleshoot my Internet connection?
  5. How can I troubleshoot WiFi problems?
  6. How can I improve my wifi (wireless) signal?

How do I stop pornography? (Premium Service)

We offer a content filter. This filter blocks someone from using your computer to access a pornographic website. The filter does not block pornographic email. You must use the Spam filter for this. o sign-up go to our Apply Online page and click on the Content Filtering Service link. We charge $1.50 per month for this service.

Note: This filter is not available for our dial-up customers.




How do I change the parental controls on my modem?

With parental controls from MVT you no longer have to worry if your child or teen is playing games or watching movies when they should be doing homework or sleeping. With our FREE parental controls app, you can take control of your family’s Internet time without restricting your access. Set certain days and times where any Internet enabled device can be blocked. From the tablet, Xbox, smart TV, and more, your connection just got a whole lot more family friendly.

Learn how to take advantage of this great app by watching our video tutorial. Note: If you want to change your default password to your MVT router, just let us know with an email to support@mvdsl.com or a phone call to 702.397.2601.




Comtrend DSL Modem Wireless Settings?

Click here to view a YouTube video explaining how to login and check and change your Comtrend DSL modem's wireless settings.




How can I troubleshoot my Internet connection?

Learn how to test your internet connection using ping.




How can I troubleshoot WiFi problems?

Often the Internet problems you experience originate with your home WiFi. The video below shows you how to use your Comtrend router from MVT to determine interference, the numbers and types of devices connected, and signal strengths.




How can I improve my wifi (wireless) signal?

We have been in many homes where the Internet coming into the home on the DSL modem works great, but the WiFi (Wireless) doesn’t work as well. Here are some steps to improve your wireless connection so that you can enjoy your smart phones, tablets, laptops and other wireless devices anywhere in your home.

Tip 1: Placement of your wireless router

The closer you are to your router the better the signal will be. Most home routers have a range of about 300 feet in an open space; however, walls significantly degrade the signal. Put the router in the room where you use the Internet the most. If you use it all over the house place it in a central room. We recommend placing the router out in the open and not under a desk or on the floor.

Tip 2: Be aware of interferers

Most wireless routers operate in the unlicensed 2.4 GZ range. Microwave ovens, some cordless phones and your neighbor’s wireless router also operate at this frequency. If someone is using the microwave to cook, don’t expect a good wireless connection. The single band wireless N and G routers have different channels that they can use and your router should be smart enough to find the clearest channel, but there are only three usable channels. (1, 6, and 11) While your router most likely will let you choose another channel, 3 for example, we don’t recommend this because if you choose channel 3 you will get interference from both channels 1 and 6.

Tip 3: Add additional wireless routers

When you add additional routers your challenge becomes connecting the added router to the primary router. The most reliable way to do this is with a Cat 5/6 cable. If you have the skills to run cables between walls and into the attic or if you have the finances to hire someone to do it for you, this is what we recommend. Another way to do this is through your home powerline see diagram below. This works well when your power outlets are on the same subpanel. In a larger home, this may not always be the case. The cost is about $60 to $70 for a pair of powerline devices. Our final recommended method is with a wireless repeater. This is easy and the cost is $50 to $60 for the repeater that we like to use. Our primary complaint with this method is performance. If you are connected to the signal generated by the repeater your speeds will be less, perhaps as much as half even with a fairly strong signal.


Tip 4: Dual band wireless router

A dual band router operates at 2.4 and 5.8 GZ. 5.8 GZ has more useable channels so your neighbors wireless won’t interfere with yours and there are fewer things in your home that interfere at this frequency. The two drawbacks are (1) your remote device (computer, phone, tablet, etc.) might not support this frequency and (2) the range is slightly less.